Cancellation Policy

We understand that customers may occasionally need to cancel an order due to changes in circumstances. This Cancellation Policy explains the conditions, procedures, and limitations relating to order cancellation requests made through our website.

We encourage customers to review this policy carefully before placing an order.

By placing an order with Stylish Clothes, you acknowledge that you have read, understood, and agreed to the terms outlined in this Cancellation Policy.

1. BUSINESS INFORMATION

Business Name

Stylish Clothes

Business Address

Stylish Clothes
Unit No. 145, Industrial Logistics Zone
NH-16 Service Road, Near Santragachi Freight Terminal
Kolkata – 711109
West Bengal, India

Customer Support Email

contact@stylishclothes.online

Customer Support Phone

+91 7428730894

Customer Support Hours

Monday to Saturday
10:00 AM – 6:00 PM IST

2. OUR CANCELLATION PHILOSOPHY

We strive to process and dispatch orders as quickly as possible to ensure timely delivery to our customers.

Because order fulfillment may begin shortly after an order is placed, cancellation requests must be submitted promptly.

While we make reasonable efforts to accommodate cancellation requests, cancellation approval cannot be guaranteed in all situations.

3. ELIGIBILITY FOR ORDER CANCELLATION

Customers may request order cancellation if the order has not yet entered advanced stages of fulfillment or shipping.

Cancellation requests are generally more likely to be approved when submitted shortly after order placement.

Eligibility for cancellation may depend on:

Order processing status
Inventory allocation status
Packaging status
Shipment preparation status
Courier handover status
Payment verification status

All cancellation requests are subject to review and operational feasibility.

4. HOW TO REQUEST A CANCELLATION

Customers wishing to cancel an order should contact our support team as soon as possible.

Please Provide:

Full Name
Order Number
Registered Email Address
Registered Phone Number
Reason for Cancellation (Optional)

Contact Channels

Email: contact@stylishclothes.online

Phone: +91 7428730894

Submitting a cancellation request does not automatically guarantee cancellation approval.

Customers should wait for confirmation from our support team.

5. ORDERS ELIGIBLE FOR CANCELLATION

Orders may be eligible for cancellation when:

The order has not yet been processed.
Inventory has not yet been allocated.
Packaging has not begun.
Shipping labels have not been generated.
The shipment has not been handed over to the courier.

Cancellation approval remains subject to operational review.

6. ORDERS THAT MAY NOT BE ELIGIBLE FOR CANCELLATION

Cancellation requests may be declined if:

The order has already been dispatched.
The package has been handed over to the courier.
Shipment tracking has been activated.
The order has entered an irreversible fulfillment stage.
Fraud prevention reviews are in progress.
Operational processing has been completed.

In such cases, customers may need to follow the applicable Refund & Return Policy after delivery if eligible.

7. CANCELLATION OF SHIPPED ORDERS

Once an order has been shipped, cancellation may no longer be possible.

Customers should not refuse delivery solely to obtain a refund unless instructed by our support team.

Any post-shipment resolution will be handled in accordance with the applicable Return, Refund, and Exchange Policies.

8. BUSINESS-INITIATED CANCELLATIONS

In certain circumstances, Stylish Clothes reserves the right to cancel orders.

Examples may include:

Product Availability Issues

Inventory discrepancies
Stock shortages
Product unavailability

Payment Issues

Payment authorization failure
Incomplete payment verification
Suspected payment irregularities

Fraud Prevention

Suspicious transactions
Identity verification concerns
Security-related investigations

Operational Constraints

Logistics limitations
Delivery restrictions
Compliance requirements

Where reasonably possible, affected customers will be notified.

9. REFUNDS FOR APPROVED CANCELLATIONS

If a cancellation request is approved after successful payment has been received, any eligible refund will generally be processed through the original payment method whenever reasonably possible.

Refund processing timelines may vary depending upon:

Banking institutions
Card issuers
Payment gateways
Financial service providers
Verification procedures

Actual credit posting timelines remain outside our direct control.

10. CASH ON DELIVERY (IF AVAILABLE)

If Cash on Delivery (COD) services are offered on certain orders:

Eligible orders may be cancelled before dispatch.
Repeated misuse of COD facilities may result in future restrictions.
Fraudulent or excessive cancellation behavior may lead to order limitations.

Stylish Clothes reserves the right to manage COD eligibility in the interest of operational efficiency and fraud prevention.

11. MODIFICATION VS. CANCELLATION

In some situations, customers may wish to modify an order instead of cancelling it.

Possible modifications may include:

Address corrections
Contact information updates
Product changes (subject to availability)

Modification requests can only be considered before fulfillment reaches advanced processing stages.

Approval is not guaranteed and depends on operational feasibility.

12. FRAUD PREVENTION AND ABUSE MONITORING

To protect customers and maintain platform integrity, Stylish Clothes may monitor:

Excessive cancellation activity
Repeated failed transactions
Suspicious ordering patterns
Misuse of promotional offers
Fraudulent behavior

Where necessary, additional verification may be requested before cancellation requests are processed.

13. CUSTOMER RESPONSIBILITIES

Customers are responsible for:

Reviewing product details before purchase.
Confirming order information before payment.
Providing accurate delivery details.
Submitting cancellation requests promptly.
Cooperating with verification procedures when required.

Failure to provide accurate information may affect cancellation eligibility.

14. LIMITATION OF LIABILITY

Stylish Clothes shall not be responsible for cancellation-related delays, losses, or inconveniences arising from:

Courier processing timelines
Banking delays
Payment provider delays
Customer-provided inaccuracies
Events beyond reasonable operational control

Nothing in this policy limits consumer rights that cannot be legally excluded under applicable laws.

15. POLICY CHANGES

We reserve the right to revise, update, modify, or replace this Cancellation Policy at any time.

Changes become effective upon publication on the website unless otherwise required by law.

Continued use of our services following publication constitutes acceptance of the revised policy.

16. CONTACT US

For cancellation-related assistance, please contact:

Stylish Clothes

Business Address:
Unit No. 145, Industrial Logistics Zone
NH-16 Service Road, Near Santragachi Freight Terminal
Kolkata – 711109
West Bengal, India