Exchange Policy

We understand that customers may occasionally require an exchange due to size concerns, product issues, or order discrepancies. This Exchange Policy outlines the conditions, procedures, eligibility requirements, and limitations applicable to exchange requests.

Our objective is to provide a fair, transparent, and customer-focused exchange process while maintaining operational efficiency and product quality standards.

By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Exchange Policy.

1. BUSINESS INFORMATION

Business Name

Stylish Clothes

Business Address

Stylish Clothes
Unit No. 145, Industrial Logistics Zone
NH-16 Service Road
Near Santragachi Freight Terminal
Kolkata – 711109
West Bengal, India

Customer Support Email

contact@stylishclothes.online

Customer Support Phone

+91 7428730894

Customer Support Hours

Monday to Saturday
10:00 AM – 6:00 PM IST

2. PURPOSE OF THIS POLICY

This Exchange Policy has been established to:

  • Provide a clear exchange process.
  • Address eligible size-related concerns.
  • Resolve verified product issues.
  • Improve customer satisfaction.
  • Ensure fair and consistent treatment of exchange requests.

All exchange requests are subject to review and approval according to the terms described in this policy.

3. EXCHANGE ELIGIBILITY

Customers may request an exchange under eligible circumstances including:

Size-Related Issues

  • Size does not fit as expected.
  • Alternative size is preferred.
  • Different size selection is required.

Product-Related Issues

  • Incorrect item received.
  • Incorrect size received.
  • Verified manufacturing defect.
  • Product substantially different from the ordered item.

Exchange requests are subject to product availability and verification.

4. EXCHANGE REQUEST TIMEFRAME

Customers should submit exchange requests within:

7 Days of Delivery

Requests submitted after the exchange window may not be eligible unless otherwise required by applicable law.

Customers are encouraged to inspect products promptly after delivery.

5. CONDITIONS FOR EXCHANGE APPROVAL

To qualify for an exchange, products should generally:

Be Unused

  • Unworn
  • Unwashed
  • Unaltered
  • Free from customer-caused damage

Include Original Components

  • Original Tags
  • Original Packaging (where reasonably available)
  • Product Accessories (if applicable)

Be Accompanied By

  • Order Number
  • Proof of Purchase
  • Supporting Information Requested During Review

Failure to satisfy eligibility requirements may affect exchange approval.

6. PRODUCTS THAT MAY NOT QUALIFY FOR EXCHANGE

Exchange requests may be declined for products that:

  • Show signs of use.
  • Have been washed after delivery.
  • Have been altered by the customer.
  • Are damaged after delivery due to customer handling.
  • Are returned without required components.
  • Fall outside the exchange eligibility period.

Any exceptions required by applicable law shall continue to apply.

7. SIZE EXCHANGES

Where stock is available, customers may request a size exchange.

Important Notes

  • Size exchanges are subject to inventory availability.
  • The requested replacement size may not always be available.
  • Customers should review available sizing information before ordering.

If a requested size is unavailable, alternative resolutions may be discussed where appropriate.

8. INCORRECT PRODUCT OR SIZE RECEIVED

If a customer receives:

  • The wrong product
  • The wrong size
  • An item that does not reasonably match the order

Please contact customer support promptly.

Customers may be asked to provide:

  • Order Number
  • Product Images
  • Packaging Images
  • Shipping Label Images

After verification, appropriate exchange instructions may be provided.

9. DEFECTIVE OR DAMAGED PRODUCTS

If a product arrives with a verified manufacturing defect or shipping-related damage, customers should contact us as soon as reasonably possible.

Supporting documentation may include:

  • Product Photographs
  • Packaging Images
  • Description of the Issue

Exchange eligibility will be determined after review.

10. EXCHANGE REQUEST REVIEW PROCESS

Submission of an exchange request does not automatically guarantee approval.

Each request may be reviewed based on:

  • Product Condition
  • Order Information
  • Supporting Documentation
  • Inventory Availability
  • Policy Compliance
  • Fraud Prevention Requirements

Customers will be notified regarding the outcome of the review.

11. PRODUCT AVAILABILITY

All exchanges are subject to product availability.

In situations where the requested replacement item is unavailable, possible alternatives may include:

  • Alternative Size Availability
  • Alternative Product Options
  • Other Appropriate Resolutions Consistent With Company Policies

Availability cannot be guaranteed.

12. EXCHANGE SHIPPING PROCESS

If an exchange request is approved:

  • Customers may receive instructions regarding the exchange procedure.
  • Return authorization instructions may be provided.
  • Additional verification may be required where necessary.

Customers should not send products to our address without receiving exchange instructions from customer support.

Unauthorized returns may delay processing.

13. EXCHANGE PROCESSING TIME

Exchange processing timelines may vary depending on:

  • Product Verification
  • Inventory Availability
  • Shipping Transit Times
  • Operational Workload
  • Courier Processing

Customers will be notified when replacement shipments are processed.

14. FRAUD PREVENTION

To maintain a fair exchange system, Stylish Clothes reserves the right to review:

  • Repeated Exchange Requests
  • Suspicious Claims
  • Excessive Return Activity
  • Fraudulent Behavior
  • Inconsistent Information

Additional verification may be requested where necessary.

15. CUSTOMER RESPONSIBILITIES

Customers are responsible for:

Before Purchase

  • Reviewing product descriptions.
  • Reviewing sizing information.
  • Verifying order details.

After Delivery

  • Inspecting products promptly.
  • Reporting issues within the exchange window.
  • Following exchange instructions provided by support.

Providing inaccurate information may delay processing.

16. LIMITATION OF LIABILITY

Stylish Clothes shall not be responsible for:

  • Customer size selection errors.
  • Inventory shortages.
  • Courier-related delays.
  • Third-party operational disruptions.
  • Delays caused by incomplete customer information.

Nothing in this policy limits rights that cannot legally be excluded under applicable consumer protection laws.

17. POLICY CHANGES

We reserve the right to revise, update, amend, modify, or replace this Exchange Policy at any time.

Changes become effective upon publication on the website unless otherwise required by law.

Continued use of the website following publication constitutes acceptance of the revised policy.

18. CONTACT US

For exchange-related assistance, please contact:

Stylish Clothes

Business Address:
Unit No. 145, Industrial Logistics Zone
NH-16 Service Road
Near Santragachi Freight Terminal
Kolkata – 711109
West Bengal, India

Email: contact@stylishclothes.online

Phone: +91 7428730894

Support Hours:
Monday to Saturday
10:00 AM – 6:00 PM IST