Refund & Return Policy

Customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which returns, replacements, exchanges, and refunds may be requested for products purchased through our website.

By placing an order with Stylish Clothes, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.

1. BUSINESS INFORMATION

Website Name: Stylish Clothes

Business Address:
Stylish Clothes
Unit No. 145, Industrial Logistics Zone
NH-16 Service Road, Near Santragachi Freight Terminal
Kolkata – 711109
West Bengal, India

Email: contact@stylishclothes.online

Phone: +91 7428730894

Customer Support Hours:
Monday to Saturday
10:00 AM – 6:00 PM IST

2. OUR RETURN COMMITMENT

We strive to provide quality products and accurate product descriptions. If you receive a product that is damaged, defective, incorrect, or significantly different from what was ordered, you may be eligible for a return, replacement, exchange, or refund in accordance with this policy.

All requests are reviewed individually to ensure fairness and compliance with applicable consumer protection standards.

3. RETURN ELIGIBILITY

To be eligible for a return request, the following conditions must generally be met:

The Product Must Be:

Unused and unworn
In its original condition
Free from customer-caused damage
Returned with original tags (if applicable)
Returned with original packaging where reasonably possible
Accompanied by proof of purchase or order confirmation

Return Request Timeframe

Customers should submit return requests within 7 days of delivery.

Requests submitted after the applicable return period may not be eligible for approval unless required by applicable law.

4. PRODUCTS THAT MAY NOT BE ELIGIBLE FOR RETURN

For hygiene, safety, operational, or legal reasons, certain products may not qualify for return unless received damaged, defective, or incorrect.

Examples may include:

Products showing signs of use
Products damaged after delivery due to customer handling
Items missing original components
Products altered by the customer
Customized or personalized items (if offered)
Promotional or clearance items where clearly disclosed as non-returnable

Any exceptions required by applicable law will continue to apply.

5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive:

A damaged item
A manufacturing defect
An incorrect product
An incorrect size sent by our fulfillment process
A product substantially different from the order

Please contact us as soon as reasonably possible.

To help us investigate the issue, customers may be asked to provide:

Order Number
Product Images
Packaging Images
Shipping Label Images
Description of the Issue

Failure to provide reasonable verification may affect the processing of the claim.

6. RETURN REVIEW PROCESS

Every return request undergoes a review process.

Submission of a return request does not automatically guarantee approval.

Our team may evaluate:

Product condition
Order history
Submitted evidence
Return eligibility requirements
Applicable legal obligations

Customers will be informed regarding the outcome after review.

7. EXCHANGE POLICY

Where available, eligible products may qualify for an exchange instead of a refund.

Exchanges may be considered for:

Size-related concerns
Incorrect products received
Eligible product defects
Inventory availability

Exchange requests remain subject to verification and stock availability.

If the requested replacement item is unavailable, alternative resolutions may be offered.

8. REFUND ELIGIBILITY

Refunds may be approved in situations such as:

Approved returns
Verified defective products
Verified damaged products
Incorrect item delivered
Orders cancelled before fulfillment where applicable
Situations required under applicable consumer laws

Refund eligibility is determined after review and verification.

9. REFUND PROCESSING

Once a refund has been approved:

The refund will be initiated using the original payment method whenever reasonably possible.
Processing timelines may vary depending on banks, card issuers, payment providers, and financial institutions.
Actual credit posting times remain outside our direct control.

Customers will receive confirmation once a refund has been initiated.

10. RETURN SHIPPING

Depending on the nature of the return request, return shipping arrangements may vary.

For approved cases involving:

Wrong item shipped
Verified manufacturing defects
Verified shipping damage

Appropriate return instructions may be provided by our support team.

Customers should not send products back without receiving return instructions, as unauthorized returns may experience delays or processing difficulties.

11. ORDER CANCELLATIONS

Customers may request cancellation before an order enters shipping or fulfillment processing.

Once an order has been shipped, cancellation may no longer be possible and the applicable return process may need to be followed instead.

Approval of cancellation requests is subject to operational status at the time of the request.

12. REFUSAL OF RETURNS

We reserve the right to decline return, refund, replacement, or exchange requests where:

Eligibility requirements are not met.
Fraudulent activity is suspected.
Product misuse is identified.
Required verification is not provided.
The return request falls outside the applicable return window.
Returned products are materially different from what was originally shipped.

Nothing in this section limits rights that cannot legally be restricted under applicable law.

13. NON-DELIVERY CLAIMS

If tracking information indicates delivery issues or if a shipment has not been received within a reasonable period after dispatch, customers should contact our support team.

We may coordinate with shipping providers to investigate the matter before determining the appropriate resolution.

14. FRAUD PREVENTION

To protect customers and maintain a secure shopping environment, Stylish Clothes reserves the right to investigate claims involving:

Excessive return activity
Multiple refund requests
Suspected abuse
Suspicious transactions
False claims

Where necessary, additional verification may be requested before a final decision is made.

15. CUSTOMER RESPONSIBILITIES

Customers are responsible for:

Providing accurate order information
Reviewing product details before purchase
Carefully inspecting delivered items
Following return instructions provided by support
Submitting accurate information during return requests

Failure to comply with these responsibilities may affect eligibility for return-related services.

16. POLICY MODIFICATIONS

Stylish Clothes reserves the right to modify, revise, update, or replace this Refund & Return Policy at any time to reflect operational, legal, or business requirements.

Updated versions will become effective upon publication on the website.

Continued use of our services following publication constitutes acceptance of the updated policy.

17. CONTACT US

For return, refund, exchange, replacement, or cancellation inquiries, please contact:

Stylish Clothes

Business Address:
Unit No. 145, Industrial Logistics Zone
NH-16 Service Road, Near Santragachi Freight Terminal
Kolkata – 711109
West Bengal, India