Customer Support
Customer satisfaction is an important part of our business operations. This Customer Support Policy outlines how customers can obtain assistance, expected response procedures, support limitations, communication standards, and customer responsibilities when seeking support from our team.
Our goal is to provide professional, transparent, and timely assistance while ensuring fair treatment for all customers.
By using our website or contacting our support team, you acknowledge and agree to this Customer Support Policy.
1. BUSINESS INFORMATION
Business Name
Stylish Clothes
Business Address
Stylish Clothes
Unit No. 145, Industrial Logistics Zone
NH-16 Service Road
Near Santragachi Freight Terminal
Kolkata – 711109
West Bengal, India
Customer Support Email
Customer Support Phone
+91 7428730894
Customer Support Hours
Monday to Saturday
10:00 AM – 6:00 PM IST
Weekly Off
Sunday
2. PURPOSE OF CUSTOMER SUPPORT
Our customer support team is available to assist customers with legitimate inquiries relating to:
Orders
- Order Status
- Order Confirmation
- Order Verification
- Order Modifications (where possible)
- Order Cancellation Requests
Shipping & Delivery
- Shipment Tracking
- Delivery Status Updates
- Delivery Delays
- Lost Shipment Reports
- Address Corrections (before dispatch where possible)
Returns & Refunds
- Return Eligibility
- Refund Status
- Exchange Requests
- Damaged Product Claims
- Incorrect Item Reports
Products
- Product Information
- Product Availability
- Product Specifications
- Size Assistance
- General Product Questions
Technical Issues
- Checkout Problems
- Website Access Issues
- Account-Related Questions
- Payment Concerns
3. CUSTOMER SUPPORT CHANNELS
Customers may contact us using the following official communication channels:
Email Support
Phone Support
+91 7428730894
Customers should only use official communication channels published on our website.
4. RESPONSE TIME COMMITMENT
We strive to respond to customer inquiries as promptly as reasonably possible.
Typical Response Targets
General Inquiries:
24–72 Business Hours
Order-Related Requests:
1–3 Business Days
Return & Refund Requests:
Subject to verification requirements
Shipping Investigations:
Dependent upon courier partner response timelines
Response times may vary during:
- Festival Seasons
- Public Holidays
- Promotional Campaigns
- High Support Volume Periods
- Technical Interruptions
- Force Majeure Events
Response targets are estimates only and are not guaranteed service-level commitments.
5. CUSTOMER VERIFICATION REQUIREMENTS
To protect customers and prevent unauthorized account activity, we may require reasonable verification before processing certain requests.
Verification may include:
- Full Name
- Order Number
- Registered Email Address
- Registered Phone Number
- Delivery Address Confirmation
- Payment Verification Information
Failure to complete verification may prevent us from processing certain requests.
6. ORDER SUPPORT SERVICES
Customers may contact support regarding:
Before Shipment
- Order Verification
- Address Corrections
- Contact Information Updates
- Cancellation Requests
After Shipment
- Tracking Assistance
- Delivery Concerns
- Shipping Delays
- Missing Package Reports
Certain requests may no longer be possible once an order enters advanced fulfillment or shipping stages.
7. RETURN, REFUND, AND EXCHANGE SUPPORT
Support representatives may assist customers regarding:
- Return Procedures
- Refund Status Updates
- Exchange Requests
- Damaged Product Claims
- Incorrect Product Reports
All return, refund, and exchange requests remain subject to the applicable policies published on our website.
Support agents cannot approve requests that do not meet policy requirements.
8. SHIPPING INVESTIGATION SUPPORT
Where a shipment appears delayed, lost, damaged, or incorrectly delivered, we may initiate communication with the shipping provider.
Investigation timelines depend upon:
- Courier Procedures
- Tracking Availability
- Verification Requirements
- Carrier Response Times
Customers are expected to cooperate with reasonable information requests during investigations.
9. CUSTOMER RESPONSIBILITIES
To receive efficient support, customers are responsible for:
Providing Accurate Information
- Correct Order Numbers
- Accurate Contact Details
- Complete Descriptions of Issues
Cooperating During Investigations
- Responding to Requests
- Providing Supporting Documentation
- Providing Product Images Where Necessary
Maintaining Respectful Communication
Customers must communicate respectfully with support representatives.
10. UNACCEPTABLE CONDUCT
To maintain a safe and professional support environment, the following behavior is prohibited:
- Abusive Language
- Threatening Behavior
- Harassment
- Fraudulent Claims
- False Chargeback Threats
- Submission of False Information
- Repeated Spam Communications
Where necessary, support services may be restricted for individuals engaging in prohibited conduct.
Nothing in this section limits legal rights under applicable law.
11. FRAUD PREVENTION PROCEDURES
Stylish Clothes reserves the right to review and investigate situations involving:
- Excessive Return Activity
- Repeated Refund Claims
- Suspicious Orders
- Unauthorized Payment Concerns
- Account Misuse
- Fraudulent Transactions
Additional documentation or verification may be requested where necessary.
12. LIMITATIONS OF CUSTOMER SUPPORT
Customer support representatives cannot:
- Override published policies without authorization.
- Guarantee refund approvals.
- Guarantee cancellation approvals.
- Guarantee courier delivery dates.
- Modify completed transactions beyond operational capabilities.
- Provide legal, financial, medical, or professional advice.
Support decisions remain subject to applicable company policies and legal obligations.
13. COMMUNICATION RECORDS
For quality assurance, fraud prevention, training, legal compliance, and dispute resolution purposes, communications with customer support may be documented and retained in accordance with our Privacy Policy and applicable laws.
Such records may include:
- Emails
- Support Tickets
- Order Communications
- Verification Information
Information is handled according to applicable privacy and security standards.
14. CUSTOMER SATISFACTION COMMITMENT
We continuously work to improve:
- Customer Experience
- Support Processes
- Website Functionality
- Order Fulfillment Procedures
- Product Information Accuracy
Customer feedback helps us improve our services and overall shopping experience.
15. FORCE MAJEURE
Customer support response times may be affected by circumstances beyond our reasonable control, including:
- Natural Disasters
- Government Restrictions
- Telecommunications Failures
- Internet Disruptions
- Labor Disputes
- Public Emergencies
- System Outages
During such situations, response times may be extended.
16. POLICY CHANGES
Stylish Clothes reserves the right to modify, revise, update, or replace this Customer Support Policy at any time.
Changes become effective upon publication on the website unless otherwise required by applicable law.
Continued use of our services constitutes acceptance of the revised policy.
17. CONTACT US
For customer support assistance, please contact:
Stylish Clothes
Business Address:
Unit No. 145, Industrial Logistics Zone
NH-16 Service Road
Near Santragachi Freight Terminal
Kolkata – 711109
West Bengal, India
Email: contact@stylishclothes.online
Phone: +91 7428730894
Support Hours:
Monday to Saturday
10:00 AM – 6:00 PM IST