Shipping policy

We are committed to providing a reliable, transparent, and efficient shipping experience for our customers. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

1. BUSINESS INFORMATION

Website Name: Stylish Clothes

Business Address:
Stylish Clothes
Unit No. 145, Industrial Logistics Zone
NH-16 Service Road, Near Santragachi Freight Terminal
Kolkata – 711109
West Bengal, India

Email: contact@stylishclothes.online

Phone: +91 7428730894

Customer Support Hours:
Monday to Saturday
10:00 AM – 6:00 PM IST

2. SHIPPING COVERAGE

Stylish Clothes currently offers shipping services to eligible locations across India.

Delivery availability may vary depending on:

Courier service coverage
Government restrictions
Remote area accessibility
Operational limitations
Force majeure events

Certain locations may require additional delivery time due to logistical constraints.

3. ORDER PROCESSING

After a successful order is placed, our team begins processing the order for fulfillment.

Processing Time

Most orders are processed within:

1–3 Business Days

Processing time may vary during:

High order volume periods
Festival seasons
Promotional campaigns
Public holidays
Inventory verification procedures
Operational disruptions

Order processing begins only after successful payment authorization and verification.

Orders are generally not processed on Sundays or officially recognized public holidays.

4. SHIPPING TIMELINES

Estimated delivery timelines are provided for customer convenience.

Standard Delivery Estimates

Metro Cities:
3–7 Business Days

Tier 2 & Tier 3 Cities:
5–10 Business Days

Remote or Extended Service Areas:
7–15 Business Days

Actual delivery times may vary depending on circumstances beyond our reasonable control.

Delivery estimates should not be interpreted as guaranteed delivery commitments.

5. SHIPPING CHARGES

Applicable shipping charges, if any, will be displayed during checkout before payment confirmation.

Shipping fees may vary based on:

Delivery location
Product type
Package size
Courier availability
Promotional offers

Any applicable shipping charges will be clearly presented prior to order completion.

6. ORDER CONFIRMATION

After successfully placing an order, customers may receive:

Order Confirmation Email
Order Reference Number
Order Details Summary

Customers are encouraged to review order information carefully and contact support immediately if any inaccuracies are identified.

7. ORDER TRACKING

Once an order has been dispatched, tracking information may be provided through:

Email notifications
SMS notifications (where available)
Tracking links
Customer support assistance

Tracking updates are dependent on courier partner systems and may occasionally experience delays.

8. DELIVERY PARTNERS

To ensure reliable delivery services, Stylish Clothes may utilize reputable third-party logistics and courier providers.

Shipping partners may vary based on:

Delivery destination
Service availability
Operational requirements
Package characteristics

Courier assignments are determined at our discretion.

9. DELIVERY ATTEMPTS

Courier partners may attempt delivery according to their operational procedures.

If delivery cannot be completed due to:

Customer unavailability
Incorrect address information
Refusal to accept delivery
Restricted access locations

Additional delivery attempts may be made according to courier policies.

Repeated failed delivery attempts may result in the shipment being returned.

10. CUSTOMER ADDRESS RESPONSIBILITY

Customers are responsible for providing complete and accurate shipping information.

This includes:

Full Name
Complete Delivery Address
Landmark Information (if necessary)
Mobile Number
Postal Code

Stylish Clothes shall not be responsible for delays, failed deliveries, additional charges, or losses resulting from inaccurate customer-provided information.

11. ADDRESS MODIFICATION REQUESTS

Address modification requests may be accommodated only if the order has not entered fulfillment or shipping stages.

Once an order has been processed or shipped, address changes may no longer be possible.

Customers should contact support immediately upon identifying any address errors.

12. DELIVERY DELAYS

While we strive to meet estimated delivery timelines, delays may occasionally occur.

Possible causes include:

Weather disruptions
Transportation issues
Natural disasters
Government restrictions
Public emergencies
Courier operational delays
Security inspections
High shipping volumes

Such delays are generally outside the direct control of Stylish Clothes.

13. LOST OR MISSING SHIPMENTS

If a shipment appears delayed, lost, or missing, customers should contact us promptly.

An investigation may be initiated with the shipping provider.

Resolution timelines may vary depending on:

Courier investigation procedures
Tracking information availability
Verification requirements

Appropriate resolutions may be determined after completion of the investigation process.

14. DAMAGED PACKAGES DURING TRANSIT

If a package arrives visibly damaged, customers are encouraged to:

Photograph the package immediately.
Photograph the product condition.
Retain packaging materials.
Contact customer support promptly.

Supporting documentation may be required to facilitate review and resolution.

15. INCORRECTLY DELIVERED ORDERS

If you receive:

The wrong item
An incomplete shipment
A product different from your order

Please contact us with:

Order Number
Product Images
Packaging Images
Delivery Details

Our team will review the matter and provide appropriate assistance.

16. REFUSED OR UNDELIVERABLE ORDERS

Orders may be returned if:

Delivery is refused.
The address is incorrect.
The customer is unreachable.
Delivery repeatedly fails.

Returned shipments may require additional review before any further action can be taken.

Any applicable deductions permitted by law or operational costs may be considered during resolution where appropriate.

17. RISK OF LOSS

Risk associated with shipped products is managed in accordance with applicable laws and shipping arrangements.

Customers should inspect shipments promptly upon receipt and report any concerns within a reasonable timeframe.

18. FORCE MAJEURE

Stylish Clothes shall not be responsible for delays or inability to perform shipping obligations due to circumstances beyond reasonable control, including but not limited to:

Natural disasters
Floods
Earthquakes
Epidemics
Government actions
Transportation disruptions
Labor disputes
Telecommunications failures

Delivery schedules may be impacted during such events.

19. POLICY UPDATES

We reserve the right to update, modify, amend, or replace this Shipping Policy at any time without prior notice.

Changes become effective immediately upon publication on the website unless otherwise required by law.

Continued use of the website constitutes acceptance of the revised policy.

20. CONTACT US

For shipping, delivery, dispatch, tracking, or logistics-related inquiries, please contact:

Stylish Clothes

Business Address:
Unit No. 145, Industrial Logistics Zone
NH-16 Service Road, Near Santragachi Freight Terminal
Kolkata – 711109
West Bengal, India